Basic Details Organisation Chain Haryana Board Corporation||DHBVN||CTO Tender Reference Number 03/IT/Call Center/2024-25 Tender ID 2024_HBC_409041_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Tender Tender Category Services No. of Covers 2 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Online Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Payment Instruments Online Bankers S.No Bank Name 1 SBI Bank Covers Information, No. Of Covers - 2 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical Technical Cover .pdf 2 Finance Price Bid .xls       Tender Fee Details, [Total Fee in ₹ * - 7,080] Tender Fee in ₹ 5,900 Processing Fee in ₹ 1,180 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 10,00,000 EMD Exemption Allowed No EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil     Work Item Details Title Appointment of an Agency firm for Operation and Management of Single Window Call Center Services at Centralized Call Center and Bijli Suvidha Kendra BSK in DHBVNL Work Description Appointment of an Agency firm for Operation and Management of Single Window Call Center Services at Centralized Call Center and Bijli Suvidha Kendra BSK in DHBVNL NDA/Pre Qualification Please refer Tender documents. Independent External Monitor/Remarks NA Tender Value in ₹ 26,27,65,000 Product Category Miscellaneous Services Sub category NA  Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA  Location Hisar Pincode 125005 Pre Bid Meeting Place Hisar  Pre Bid Meeting Address O/o CE/IT, Vidyut Sadan, Vidyut Nagar, Hisar  Pre Bid Meeting Date 15-Nov-2024 11:00 AM  Bid Opening Place Online Should Allow NDA Tender No  Allow Preferential Bidder No   Critical Dates Published Date 08-Nov-2024 11:00 AM Bid Opening Date 04-Dec-2024 03:00 PM Document Download / Sale Start Date 08-Nov-2024 11:00 AM Document Download / Sale End Date 02-Dec-2024 11:00 AM Clarification Start Date NA Clarification End Date NA Bid Submission Start Date 08-Nov-2024 11:00 AM Bid Submission End Date 02-Dec-2024 11:00 AM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf   Appointment of an Agency firm for Operation and Management of Single Window Call Center Services at Centralized Call Center and Bijli Suvidha Kendra BSK in DHBVNL 32.90 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Other Document RFP3.pdf Appointment of an Agency firm for Operation and Management of Single Window Call Center Services at Centralized Call Center and Bijli Suvidha Kendra BSK in DHBVNL 2326.25   Tender Inviting Authority Name CE/IT Address CE/IT, Vidyut Sadan, Vidyut Nagar, Hisar

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