| Organisation Chain |
Department of Power||Punjab State Power Corporation Limited||IT Organization||CS and IT Implementation |
| Tender Reference Number |
332/3-CSIT |
| Tender ID |
2025_POWER_135116_1 |
Withdrawal Allowed |
Yes |
| Tender Type |
Open Tender |
Form Of Contract |
Tender cum Auction |
| Tender Category |
Services |
No. of Covers |
3 |
| General Technical Evaluation Allowed |
No |
ItemWise Technical Evaluation Allowed |
No |
| Payment Mode |
Online |
Is Multi Currency Allowed For BOQ |
No |
| Is Multi Currency Allowed For Fee |
No |
Allow Two Stage Bidding |
No |
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| 1 |
Fee |
Upload proof of deposited tender fee and EMD |
.pdf |
| 2 |
PreQual/Technical |
Upload all the required annexures of Section-VI and Section-VII of Tender Enquiry |
.pdf |
|
|
Upload all required documents as per checklist (Section-I B) |
.pdf |
| 3 |
Finance |
Only Enter the prices in the sheet BOQ as per Section-VIII |
.xls |
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| Tender Fee in ₹
|
2,950 |
| Processing Fee in ₹
|
5,900 |
| Fee Payable To |
Nil |
Fee Payable At |
Nil |
| Tender Fee Exemption Allowed |
Yes |
|
|
| EMD Amount in ₹
|
20,00,000 |
EMD Exemption Allowed |
Yes |
| EMD Fee Type |
fixed |
EMD Percentage |
NA |
| EMD Payable To |
Nil |
EMD Payable At |
Nil |
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| |
| Title |
Selection of Service Provider for Customer Services Call Center (OPEX Mode) for PSPCL by Owning, Operating and Maintaining it. |
| Work Description |
Selection of Service Provider for Customer Services Call Center (OPEX Mode) for PSPCL by Owning, Operating and Maintaining it. |
| NDA/Pre Qualification |
As per Tender Enquiry 332/3-CSIT dated 03/03/2025 |
| Independent External Monitor/Remarks |
NA |
| Tender Value in ₹ |
NA |
Product Category |
Miscellaneous Services |
Sub category |
NA |
| Contract Type |
Tender |
Bid Validity(Days) |
120 |
Period Of Work(Days) |
NA |
| Location |
Ludhiana |
Pincode |
141001 |
Pre Bid Meeting Place |
Patiala |
| Pre Bid Meeting Address |
Conference Hall, PSPCL Head Office, Patiala |
Pre Bid Meeting Date |
17-Mar-2025 11:00 AM |
Bid Opening Place |
Ludhiana |
| Should Allow NDA Tender |
No |
Allow Preferential Bidder |
No |
|
| |
| Published Date |
03-Mar-2025 03:00 PM |
Bid Opening Date |
25-Mar-2025 02:30 PM |
| Document Download / Sale Start Date |
03-Mar-2025 03:00 PM |
Document Download / Sale End Date |
25-Mar-2025 11:00 AM |
| Clarification Start Date |
NA |
Clarification End Date |
NA |
| Bid Submission Start Date |
04-Mar-2025 09:00 AM |
Bid Submission End Date |
25-Mar-2025 11:00 AM |
|
|
|
| NIT Document |
| 1 |
Tendernotice_1.pdf
|
Selection of Service Provider for Customer Services Call Center (OPEX Mode) for PSPCL by Owning, Operating and Maintaining it.
|
931.54
|
|
|
 Download as zip file
|
| Work Item Documents |
| 1 |
Tender Documents |
AddlcallcentreTenderEnquiry.pdf
|
Tender for Selection Of Service Provider for Customer Services Call Center (OPEX Mode) to PSPCL customers by Owning, Operating and Maintaining it. |
891.95 |
| 2 |
BOQ |
BOQ_273064.xls
|
Price Bid |
346.00 |
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| |
| Name |
CE/IT, PSPCL, Patiala |
| Address |
Addl SE, CS and IT Implementation division, PSPCL, Ludhiana |
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