Basic Details
Organisation Chain Governance Reforms||Department of Governance Reforms
Tender Reference Number DGGIT/Helpline/2025/1
Tender ID 2025_GR_143279_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Item Rate
Tender Category Services No. of Covers 3
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Online Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
 
Payment Instruments
Online Bankers
S.No Bank Name
1 SBI Bank
Covers Information, No. Of Covers - 3
Cover No Cover Type Description Document Type
1 PreQual Kindly upload all the required Pre-Qualification documents as per DNIT. .pdf
2 Technical Kindly upload all the required technical documents as per DNIT. .pdf
3 Finance Financial/Price Bid. .xls
 
 
 
Tender Fee Details, [Total Fee in ₹ * - 4,360]
Tender Fee in ₹ 2,000
Processing Fee in ₹ 2,360
Fee Payable To Nil Fee Payable At Nil
Tender Fee Exemption Allowed No
EMD Fee Details
EMD Amount in ₹ 36,00,000 EMD Exemption Allowed No
EMD Fee Type fixed EMD Percentage NA
EMD Payable To Nil EMD Payable At Nil
 
 
Work Item Details
Title Tender for Setting up, Operations and Management of State Helpline
Work Description Tender for Setting up, Operations and Management of State Helpline
NDA/Pre Qualification Please refer Tender Documents
Independent External Monitor/Remarks NA
Tender Value in ₹ NA Product Category Miscellaneous Services Sub category Call Centre Services 
Contract Type Tender Bid Validity(Days) 90 Period Of Work(Days) 643 
Location Mohali, Chandigarh Pincode 160071 Pre Bid Meeting Place Mohali 
Pre Bid Meeting Address Department of Good Governance and IT, D-241, Industrial Area, Phase 8B, Sector 74, Mohali  Pre Bid Meeting Date 08-Jul-2025 11:30 AM  Bid Opening Place Mohali
Should Allow NDA Tender No  Allow Preferential Bidder No
 
Critical Dates
Published Date 26-Jun-2025 01:00 PM Bid Opening Date 28-Jul-2025 04:00 PM
Document Download / Sale Start Date 26-Jun-2025 01:00 PM Document Download / Sale End Date 26-Jul-2025 05:00 PM
Clarification Start Date NA Clarification End Date NA
Bid Submission Start Date 26-Jun-2025 01:00 PM Bid Submission End Date 26-Jul-2025 05:00 PM
 
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf   NIT 99.97
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 Tender Documents DNIT.pdf Digital Signature DNIT 953.56
2 BOQ BOQ_290151.xls Digital Signature Financial Bid Document 386.50
 
Tender Inviting Authority
Name Director, GGIT
Address Department of Good Governance and IT, D-241, Industrial Area, Phase 8B, Sector 74, Mohali
 
 
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