Basic Details Organisation Chain Haryana Board Corporation||UHBVNL||CE PD and C||SE P and D Tender Reference Number NIT_52_Call_Centre Tender ID 2025_HBC_473191_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Tender Tender Category Services No. of Covers 2 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Online Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Payment Instruments Online Bankers S.No Bank Name 1 SBI Bank Covers Information, No. Of Covers - 2 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical Techninical and Commercial Bid .pdf 2 Finance Price Bid .xls       Tender Fee Details, [Total Fee in ₹ * - 7,080] Tender Fee in ₹ 5,900 Processing Fee in ₹ (18.00% GST Incl.) 1,180 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 10,00,000 EMD Exemption Allowed No EMD Fee Type fixed EMD Percentage NA EMD Payable To Nil EMD Payable At Nil     Work Item Details Title Appointment of a Call Centre Agency for Providing a Centralized Customer Care Call Centre CCC and Bijli Suvidha Kendra (BSK) to UHBVN Customers Work Description Please refer Bid Document NDA/Pre Qualification Please refer Bid Document Independent External Monitor/Remarks NA Tender Value in ₹ NA Product Category Miscellaneous Services Sub category NA  Contract Type Tender Bid Validity(Days) 120 Period Of Work(Days) 365  Location Services Pincode 134113 Pre Bid Meeting Place UHBVN HQ  Pre Bid Meeting Address CE/IT, UHBVN, Vidut Sadan, IP 3 and 4 sector 14 Panchkula  Pre Bid Meeting Date 29-Sep-2025 03:00 PM  Bid Opening Place Panchkula, UHBVN Should Allow NDA Tender No  Allow Preferential Bidder No   Critical Dates Published Date 18-Sep-2025 02:20 PM Bid Opening Date 10-Oct-2025 01:00 PM Document Download / Sale Start Date 18-Sep-2025 02:20 PM Document Download / Sale End Date 09-Oct-2025 01:00 PM Clarification Start Date 18-Sep-2025 02:20 PM Clarification End Date 09-Oct-2025 01:00 PM Bid Submission Start Date 18-Sep-2025 02:20 PM Bid Submission End Date 09-Oct-2025 01:00 PM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf   CCC Call Centre Tender RFP 828.81 2 Tendernotice_2.pdf   Notice 106.90 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Additional Documents SCHEDULEOFPRICBID.xls Price Bid 61.50   Tender Inviting Authority Name CE/IT Address CE/IT, UHBVN, Vidut Sadan, IP 3 and 4 sector 14 Panchkula

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