Basic Details
Organisation Chain Haryana Board Corporation||DHBVN||CTO
Tender Reference Number TER-05/IT/CCC/2025-26
Tender ID 2025_HBC_487151_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Turn-key
Tender Category Services No. of Covers 2
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Online Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
 
Payment Instruments
Online Bankers
S.No Bank Name
1 SBI Bank
Covers Information, No. Of Covers - 2
Cover No Cover Type Description Document Type
1 Fee/PreQual/Technical RFP .pdf
2 Finance BOQ .xls
 
 
 
Tender Fee Details, [Total Fee in ₹ * - 7,080]
Tender Fee in ₹ 5,900
Processing Fee in ₹ 1,180
Fee Payable To Nil Fee Payable At Nil
Tender Fee Exemption Allowed No
EMD Fee Details
EMD Amount in ₹ 10,00,000 EMD Exemption Allowed No
EMD Fee Type fixed EMD Percentage NA
EMD Payable To Nil EMD Payable At Nil
 
 
Work Item Details
Title CALL CENTRE SERVICES
Work Description Appointment of a Call Centre Agency for Providing a Centralized Customer Care Call Centre (CCC) and Bijli Suvidha Kendra (BSK) to DHBVNL Customers
NDA/Pre Qualification Please refer Tender documents.
Independent External Monitor/Remarks NA
Tender Value in ₹ 18,71,47,341 Product Category Miscellaneous Services Sub category NA 
Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA 
Location GURUGRAM Pincode 122007 Pre Bid Meeting Place NA 
Pre Bid Meeting Address NA  Pre Bid Meeting Date NA  Bid Opening Place HISSAR
Should Allow NDA Tender No  Allow Preferential Bidder No
 
Critical Dates
Published Date 02-Dec-2025 02:00 PM Bid Opening Date 26-Dec-2025 03:00 PM
Document Download / Sale Start Date 02-Dec-2025 03:00 PM Document Download / Sale End Date 24-Dec-2025 03:00 PM
Clarification Start Date NA Clarification End Date NA
Bid Submission Start Date 02-Dec-2025 03:00 PM Bid Submission End Date 24-Dec-2025 03:00 PM
 
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf   NIT 82.93
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 Additional Documents BOQ5.pdf Digital Signature PRICE BID SCHEDULE 188.54
2 Additional Documents RFP05.pdf Digital Signature RFP 1190.06
 
Tender Inviting Authority
Name CHIEF ENGINEER IT
Address O/O CE/IT, VIDYUT SADAN, VIDYUT NAGAR,HISAR
 
 
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