| Organisation Chain |
Department of Electronics and Information Technology(DeitY)||National e-Governance Division MCIT |
| Tender Reference Number |
N-21/180/2025-DIC |
| Tender ID |
2025_DIT_890571_1 |
Withdrawal Allowed |
Yes |
| Tender Type |
Open Tender |
Form Of Contract |
Empanelment |
| Tender Category |
Services |
No. of Covers |
1 |
| General Technical Evaluation Allowed |
No |
ItemWise Technical Evaluation Allowed |
No |
| Payment Mode |
Offline |
Is Multi Currency Allowed For BOQ |
No |
| Is Multi Currency Allowed For Fee |
No |
Allow Two Stage Bidding |
No |
|
|
|
| Offline |
| 1 |
Demand Draft |
| 2 |
R-T-G-S |
| 3 |
FDR |
| 4 |
NEFT |
| 5 |
Bank Guarantee |
|
|
|
|
|
| 1 |
Fee/PreQual/Technical/Finance |
RFE of Call Center Agencies for Setup Operation and Maintenance of Call Centre services |
.pdf |
|
|
|
|
|
| |
|
|
| |
| Tender Fee in ₹
|
0.00 |
| Fee Payable To |
Nil |
Fee Payable At |
Nil |
| Tender Fee Exemption Allowed |
No |
|
|
| EMD Amount in ₹
|
5,00,000 |
EMD Exemption Allowed |
Yes |
| EMD Fee Type |
fixed |
EMD Percentage |
NA |
| EMD Payable To |
Digital India Corporation - NeGD |
EMD Payable At |
Delhi |
|
|
|
| |
|
|
| |
| Title |
RFE of Agencies for setup and management of call centre services |
| Work Description |
Request for Empanelment of Call Center Agencies for Setup, Operation and Maintenance of Call Centre Services
|
| NDA/Pre Qualification |
As per Tender Document |
| Independent External Monitor/Remarks |
NA |
| Tender Value in ₹ |
NA |
Product Category |
Info. Tech. Services |
Sub category |
Call Center setup and Manpower |
| Contract Type |
Empanelment |
Bid Validity(Days) |
180 |
Period Of Work(Days) |
1095 |
| Location |
NeGD office |
Pincode |
110003 |
Pre Bid Meeting Place |
NA |
| Pre Bid Meeting Address |
NA |
Pre Bid Meeting Date |
NA |
Bid Opening Place |
NeGD office |
| Should Allow NDA Tender |
No |
Allow Preferential Bidder |
No |
|
| |
| Published Date |
19-Dec-2025 04:30 PM |
Bid Opening Date |
12-Jan-2026 03:00 PM |
| Document Download / Sale Start Date |
19-Dec-2025 05:00 PM |
Document Download / Sale End Date |
09-Jan-2026 06:55 PM |
| Clarification Start Date |
19-Dec-2025 05:30 PM |
Clarification End Date |
24-Dec-2025 05:00 PM |
| Bid Submission Start Date |
04-Jan-2026 09:00 AM |
Bid Submission End Date |
09-Jan-2026 06:55 PM |
|
|
|
| NIT Document |
| 1 |
Tendernotice_1.pdf
|
Request for Empanelment of Call Center Agencies for Setup, Operation and Maintenance of Call Centre Services
|
545.36
|
|
|
 Download as zip file
|
| Work Item Documents |
| 1 |
Tender Documents |
RFECallCentreAgencies.pdf
|
Request for Empanelment of Call Center Agencies for Setup Operation and Maintenance of Call Centre Services
|
528.01 |
|
|
|
| |
| Name |
Director Awareness and Communication |
| Address |
4th Floor Electronics Niketan 6 CGO Complex Lodhi Road New Delhi 110003 |
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