Basic Details Organisation Chain University Grants Commission||HQ UGC - Delhi||ADMINISTRATION - UGC Tender Reference Number 18/10/2024/ARC Tender ID 2026_UGC_893030_1 Withdrawal Allowed Yes Tender Type Open Tender Form Of Contract Supply Tender Category Services No. of Covers 2 General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No Payment Mode Offline Is Multi Currency Allowed For BOQ No Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No   Payment Instruments Offline S.No Instrument Type 1 R-T-G-S Covers Information, No. Of Covers - 2 Cover No Cover Type Description Document Type 1 Fee/PreQual/Technical Technical Evaluation .pdf 2 Finance Financial Evaluaiton .xls       Tender Fee Details, [Total Fee in ₹ * - 0.00] Tender Fee in ₹ 0.00 Fee Payable To Nil Fee Payable At Nil Tender Fee Exemption Allowed No EMD Fee Details EMD Amount in ₹ 17,00,000 EMD Exemption Allowed Yes EMD Fee Type fixed EMD Percentage NA EMD Payable To Secretary UGC EMD Payable At New Delhi     Work Item Details Title Selection of an entity for operation of a contact center to redress the complaints of Ragging and Racial Discrimination received from students of HEI Work Description Selection of an entity for operation of a contact center to redress the complaints of Ragging and Racial Discrimination NDA/Pre Qualification Please refer the Tender Documents Independent External Monitor/Remarks NA Tender Value in ₹ NA Product Category Miscellaneous Services Sub category NA  Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA  Location UGC Branch Office at South Campus Pincode 110021 Pre Bid Meeting Place NA  Pre Bid Meeting Address NA  Pre Bid Meeting Date NA  Bid Opening Place UGC Should Allow NDA Tender No  Allow Preferential Bidder No   Critical Dates Published Date 09-Jan-2026 06:00 PM Bid Opening Date 02-Feb-2026 11:00 AM Document Download / Sale Start Date 09-Jan-2026 06:00 PM Document Download / Sale End Date 29-Jan-2026 06:00 PM Clarification Start Date NA Clarification End Date NA Bid Submission Start Date 09-Jan-2026 06:00 PM Bid Submission End Date 29-Jan-2026 06:00 PM   Tenders Documents NIT Document S.No Document Name Description Document Size (in KB) 1 Tendernotice_1.pdf   Selection of an entity for operation of a contact center to redress the complaints of Ragging and Racial Discrimination received from the students of Higher Educational Institutions 348.49 Download as zip file Work Item Documents S.No Document Type Document Name Description Document Size (in KB) 1 Tender Documents TenderDocumentARC.pdf Tender Documents 332.11 2 BOQ BOQ_938697.xls price sheet 290.00   Tender Inviting Authority Name Under Secretary UGC Address UGC Branch office at South Campus

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