Basic Details
Organisation Chain Department of Home Affairs||Punjab Police||DGP - Intelligence
Tender Reference Number PP/INT WING/001/26-27
Tender ID 2026_DHA_166624_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Item Rate
Tender Category Services No. of Covers 2
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Online Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
 
Payment Instruments
Online Bankers
S.No Bank Name
1 SBI Bank
Covers Information, No. Of Covers - 2
Cover No Cover Type Description Document Type
1 Fee/PreQual/Technical Upload all documents as per RFP .pdf
2 Finance Financial bid .xls
 
 
 
Tender Fee Details, [Total Fee in ₹ * - 20,000]
Tender Fee in ₹ 10,000
Processing Fee in ₹ 10,000
Fee Payable To Nil Fee Payable At Nil
Tender Fee Exemption Allowed No
EMD Fee Details
EMD Amount in ₹ 45,00,000 EMD Exemption Allowed No
EMD Fee Type fixed EMD Percentage NA
EMD Payable To Nil EMD Payable At Nil
 
 
Work Item Details
Title Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management
Work Description Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management
NDA/Pre Qualification Please refer Tender documents.
Independent External Monitor/Remarks NA
Tender Value in ₹ 15,00,00,000 Product Category Miscellaneous Services Sub category Hiring of an agency 
Contract Type Tender Bid Validity(Days) 90 Period Of Work(Days) 365 
Location SAS Nagar Pincode 140308 Pre Bid Meeting Place Online and offline 
Pre Bid Meeting Address Inspector General of Police, Intelligence, Punjab (H.O.W.), Sector-77, SAS Nagar  Pre Bid Meeting Date 06-May-2026 04:43 PM  Bid Opening Place SAS Nagar
Should Allow NDA Tender No  Allow Preferential Bidder No
 
Critical Dates
Published Date 23-Apr-2026 09:00 PM Bid Opening Date 15-May-2026 11:00 AM
Document Download / Sale Start Date 23-Apr-2026 09:00 AM Document Download / Sale End Date 14-May-2026 05:00 PM
Clarification Start Date 23-Apr-2026 09:00 AM Clarification End Date 27-Apr-2026 05:00 PM
Bid Submission Start Date 23-Apr-2026 09:00 AM Bid Submission End Date 14-May-2026 05:00 PM
 
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf   Tender Notice 6002.76
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 Tender Documents rfp.pdf Digital Signature RFP 1609.09
2 BOQ BOQ_338201.xls Digital Signature Financial Bid 392.00
 
Tender Inviting Authority
Name Director General of Police, Punjab
Address Punjab Police Headquarters, Sector 9, Chandigarh
 
 
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