| Organisation Chain |
Department of Power||Punjab State Power Corporation Limited||IT Organization||CS and IT Implementation |
| Tender Reference Number |
364/18/CSIT-2026 |
| Tender ID |
2026_POWER_176419_1 |
Withdrawal Allowed |
Yes |
| Tender Type |
Open Tender |
Form Of Contract |
Tender cum Auction |
| Tender Category |
Services |
No. of Covers |
3 |
| General Technical Evaluation Allowed |
No |
ItemWise Technical Evaluation Allowed |
No |
| Payment Mode |
Online |
Is Multi Currency Allowed For BOQ |
No |
| Is Multi Currency Allowed For Fee |
No |
Allow Two Stage Bidding |
No |
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|
|
|
| 1 |
Fee |
Upload proof of having deposited tender fee and EMD |
.pdf |
| 2 |
PreQual/Technical |
Upload all the required Annexures of Section-VI of tender enquiry |
.pdf |
|
|
Upload all the required documents as per clause 1.3 and 2.71 |
.pdf |
| 3 |
Finance |
Only the total price with GST has to be entered by the bidder |
.xls |
|
|
Upload additional BoQ sheet as per Section-VII of tender enquiry |
.rar |
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| |
| Tender Fee in ₹
|
2,950 |
| Processing Fee in ₹
|
10,000 |
| Fee Payable To |
Nil |
Fee Payable At |
Nil |
| Tender Fee Exemption Allowed |
No |
|
|
| EMD Amount in ₹
|
20,00,000 |
EMD Exemption Allowed |
Yes |
| EMD Fee Type |
fixed |
EMD Percentage |
NA |
| EMD Payable To |
Nil |
EMD Payable At |
Nil |
|
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| |
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| |
| Title |
Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services |
| Work Description |
Tender Enquiry for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services |
| NDA/Pre Qualification |
As per clause 1.3 of tender enquiry |
| Independent External Monitor/Remarks |
NA |
| Tender Value in ₹ |
NA |
Product Category |
Miscellaneous Services |
Sub category |
NA |
| Contract Type |
Tender |
Bid Validity(Days) |
120 |
Period Of Work(Days) |
NA |
| Location |
Ludhiana |
Pincode |
141003 |
Pre Bid Meeting Place |
NA |
| Pre Bid Meeting Address |
NA |
Pre Bid Meeting Date |
NA |
Bid Opening Place |
Ludhiana |
| Should Allow NDA Tender |
No |
Allow Preferential Bidder |
No |
| Tenderer Class |
Not Applicable |
|
| |
| Published Date |
29-Sep-2026 01:00 PM |
Bid Opening Date |
28-Oct-2026 11:30 AM |
| Document Download / Sale Start Date |
29-Sep-2026 01:00 PM |
Document Download / Sale End Date |
28-Oct-2026 10:00 AM |
| Clarification Start Date |
NA |
Clarification End Date |
NA |
| Bid Submission Start Date |
29-Sep-2026 02:00 PM |
Bid Submission End Date |
28-Oct-2026 10:00 AM |
|
|
|
| NIT Document |
| 1 |
Tendernotice_1.pdf
|
Tender Notice for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services
|
424.36
|
|
|
 Download as zip file
|
| Work Item Documents |
| 1 |
Tender Documents |
DNIT.pdf
|
Tender Specifications for Selection of service provider for Upgradation of Call Center Solution and to provide, manage and maintain all necessary infrastructure components and services |
1075.04 |
| 2 |
BOQ |
BOQ_359223.xls
|
Price Bid for RA |
318.50 |
| 3 |
Additional Documents |
AdditionalPriceBid.rar
|
Additional Price Bid |
13.43 |
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| |
| Name |
Dy CE IT A and PM |
| Address |
Dy CE IT A and PM
IT Wing PSPCL Head Office Patiala |
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