Basic Details
Organisation Chain MD, RISL||Director (Technical)
Tender Reference Number RIS2627SLOB00066
Tender ID 2026_RISL_605117_1 Withdrawal Allowed Yes
Tender Type Open Tender Form Of Contract Item Rate
Tender Category Services No. of Covers 2
General Technical Evaluation Allowed No ItemWise Technical Evaluation Allowed No
Payment Mode Offline Is Multi Currency Allowed For BOQ No
Is Multi Currency Allowed For Fee No Allow Two Stage Bidding No
 
Payment Instruments
Offline
S.No Instrument Type
1 DD
2 BG
3 BC
Covers Information, No. Of Covers - 2
Cover No Cover Type Description Document Type
1 Fee/PreQual/Technical Upload All Required Bid Documents As Per RFP .pdf
2 Finance BoQ .xls
Financial Bid Cover Letter .pdf
 
 
 
Tender Fee Details, [Total Fee in ₹ * - 7,500]
Tender Fee in ₹ 5,000
Processing Fee in ₹ 2,500
Fee Payable To Managing Director, RISL Fee Payable At Jaipur
Tender Fee Exemption Allowed No
EMD Fee Details
EMD Amount in ₹ 3,80,00,000 EMD Exemption Allowed Yes
EMD Fee Type percentage EMD Percentage 2.0%
EMD Payable To Managing Director, RISL EMD Payable At Jaipur
 
 
Work Item Details
Title Request for Proposal for Selection of System Integrator for Establishment and Operation of Rajasthan Sampark CM Helpline 181 Call Center, including Upgradation and Maintenance of 181 Call Center Licenses for the Government of Rajasthan
Work Description Request for Proposal for Selection of System Integrator for Establishment and Operation of Rajasthan Sampark CM Helpline 181 Call Center, including Upgradation and Maintenance of 181 Call Center Licenses for the Government of Rajasthan
NDA/Pre Qualification As Per RFP
Independent External Monitor/Remarks NA
Tender Value in ₹ 1,90,00,00,000 Product Category Miscellaneous Services Sub category NA 
Contract Type Tender Bid Validity(Days) 180 Period Of Work(Days) NA 
Location Jaipur Pincode 302005 Pre Bid Meeting Place Jaipur 
Pre Bid Meeting Address RISL Board Room, First Floor, C- Block, Yojna Bhawan-Jaipur  Pre Bid Meeting Date 17-Nov-2026 03:00 PM  Bid Opening Place Jaipur
Should Allow NDA Tender No  Allow Preferential Bidder No
Tenderer Class ALL
 
Critical Dates
Published Date 30-Oct-2026 04:00 PM Bid Opening Date 08-Dec-2026 04:30 PM
Document Download / Sale Start Date 30-Oct-2026 04:00 PM Document Download / Sale End Date 08-Dec-2026 03:30 PM
Clarification Start Date NA Clarification End Date NA
Bid Submission Start Date 30-Nov-2026 04:00 PM Bid Submission End Date 08-Dec-2026 03:30 PM
 
Tenders Documents
NIT Document
S.No Document Name Description Document Size (in KB)
1 Tendernotice_1.pdf   NIB 520.73
Download as zip file
Work Item Documents
S.No Document Type Document Name Description Document Size (in KB)
1 Tender Documents RFPforRajasthanSamparkCMHelpline181.pdf Digital Signature RFP 2091.73
2 BOQ BOQ_1073102.xls Digital Signature BoQ 397.00
 
Tender Inviting Authority
Name Managing Director, RISL
Address Yojna Bhawan- Jaipur
 
 
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